The turn around time for processing orders varies depending upon the volume of orders that are being processed and can increase during new product releases, immediately after collaboration launches (PPU/HHC),or following vacation shut downs.  I will do my best to post the expected times below.

All postal delivery services are mostly back to normal, but still fluctuate a lot.  Please be aware that your package may take longer than you are used to, to be delivered. It's not uncommon for packages going to the US to take more than two weeks. All packages are shipped with tracking, so you will be able to check on the progress.

CURRENT TURN-AROUND TIME FOR  IN STOCK ITEMS (NOT PRE-ORDERS): ESTIMATED AT 1-7 BUSINESS DAYS* (Business days are Monday-Friday, excluding holidays) 

This is my best estimate, and is subject to change.
Check below to see exactly where your order is in our shipping queue.

• Updated May 16, 2023
• TaT excludes pre-orders, closures, vacations, weekends, and holidays.
• Upcoming Canadian holidays
• Canada Day: July 1
• Polish & Beauty Expo week & vacation: July 13-20.
• Civic Holiday: Aug 7
• Labour Day: Sept 4

CURRENT PRE-ORDERS SHIPPING STATUS'

Most pre-orders will have an estimated turnaround time of approximately 2 weeks. This will fluctuate depending on the volume of orders received.

Friends: Girly Bits X Gracie Jay & Co:

• Pre-order closed March 18.
• Shipping is complete.

NEW & UPCOMING LAUNCHES

See all the newest products on SHOP ALL page here https://girlybitscosmetics.com/shop-all/

RESTOCKING:

Friends: Girly Bits X Gracie Jay & Co + miscellaneous: Restocked April 13

When a new collection is launched, overpours will usually be restocked after pre-orders have been fulfilled. 

RECURRING MONTHLY COLLAB PRE-ORDERS:

Polish Pickup: Pre-order the first weekend of every month (Friday - Monday); Exclusively at https://polishpickup.com

Hella Handmade Creations: Pre-order every month from the 14th - 21st. Exclusively at https://hellahandmadecreations.com/  

Where is your order in our shipping queue?

Ready-to-ship orders (not pre-orders) placed on or before May 15 have been processed for shipping. 

Orders placed May 15 - May 21 are expected to be processed for shipping by May 31.

Orders placed May 22 - May 28 are expected to be processed for shipping by June 7.

Orders placed May 29 - June 4 are expected to be processed for shipping by June 14.

Orders placed June 5 - June 11 are expected to be processed for shipping by June 21.

Orders placed June 12 - June 18 are expected to be processed for shipping by June 28.

COMBINED SHIPPING AVAILABLE IN MOST CASES IF REQUESTED

• If you place multiple orders you can request that I combine them for shipping.
• If your combined orders will total $100CAD or more (approx $75USD) you can go ahead and use the code COMBINEORDERS at checkout to remove the shipping fee from your new order! Easy peasy!
• If your combined orders do not reach the free shipping threshold, you can still request that they be combined and I will refund any shipping overages paid, when I ship the items.
• Don't forget to leave a note in your new order requesting that it be combined with your previous order so we know to look for it and not accidentally ship it by itself.
• Combined multiple orders will receive a refund for any shipping overages paid, within a week after it's been shipped.

PRE-ORDERS

• Orders containing a pre-order item will be held for shipping until all items in the order are ready to be shipped.
• If there are products in the order that are not pre-order items they will be set aside and shipped at the same time as the pre-ordered item.
• We cannot split the order for shipping without charging separate shipping fees for each parcel that is mailed.
• We can combine new orders with previously placed pre-orders if requested.

If you have not received a shipping notification email from us, please check your inbox (or spam/junk folder). Alternately, you can always LOGIN TO YOUR GIRLY BITS ACCOUNT to check the status of your order.

OTHER TURN-AROUND TIME INFORMATION:

The total time that it will take for your package to reach you is turn-around time plus shipping time.

We cannot guarantee a parcel will arrive on or before a specific date.

You can check the status of your order by signing in to your ACCOUNT.

You will receive a shipping notification email once your parcel has shipped. Please ensure that Girly Bits Cosmetics is added to your safe sender list so that you do not miss your notification.

If you have any questions or concerns about an outstanding order please do not hesitate to CONTACT US and we would be more than happy to help!

Pandemic Protocol

To our dear friends and customers,

During this unprecedented time of uncertainty due to the COVID-19 outbreak, I wanted to let you know how we are responding to the situation here at Girly Bits. 

• Sanitation and disinfection measures in both the workshop and our home, have increased significantly and you can rest assured that we are taking every precaution possible.
• Our family of two adults have been practicing strict social distancing since March 10th 2020.
• I will have reduced dispatch days to twice weekly (possibly even once weekly) instead of daily, to limit exposure to our postal workers. Packing of orders will continue here in the shop 5 days a week (M-F) **because of this, you may receive a notification that your order has been processed for shipping, but your package may not be picked up here for several days after that.
• At this time we don't expect there to be a huge impact on our ability to fulfill and ship orders with in North America, with the exception of much longer than usual delivery times for international packages (including the US) but I will continue to monitor the situation and keep you informed of any significant changes. 
• There have been some new restrictions put in place regarding shipping to certain countries over-seas due to Covid-19. If you place an order and it is not able to be shipped, I will contact you to see if you want me to hold it, or if you would prefer a refund. If you would prefer your over-seas order be held regardless, please leave a note in your order and email me so we can arrange that.
• If you have any concerns, please feel free to reach out to me by email, at info@girlybitspolish.com or using the contact form on the web site.

The safety, well-being, and health of our customers and our family is of utmost importance to me. I hope that you and your loved ones are managing well during this unsettling time. If there is anything I can do to help you, please reach out via email. Once again, I thank you for being with us, and supporting our little business. Together, we can do this.

With love and gratitude,

Pam

Thank you for your continued support!
~The Girly Bits Team