Shipping

The current turn-around time* for processing orders can always be found on our TURN-AROUND TIME PAGE.

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We are shipping from Canada via Canada Post with tracking on ALL packages. Shipping is calculated at checkout. 

Shipping Times & Options

• Shipping times vary depending upon package destination, weight and the shipping option chosen upon checkout.
• You will be given different shipping options to choose from in your shopping cart once you choose your country, province/state, postal/zip code and click on the "Estimate Shipping & Tax" button. Shipping rates are calculated are based on product weight and package destination.
• If you continue shopping and add more items to your cart after you have already estimated your shipping charge, your previous estimate will be wiped out and you will be required to have it recalculated again.

Read more about shipping times and options by choosing a destination:

• Within Canada
• To USA
• Overseas

Turn-Around Times

• Our turn around time for processing orders varies depending upon the volume of orders that are being processed and can increase during new product releases or following vacation shut downs.
• You can check out our current turn-around time on our TURN-AROUND TIME PAGE.
• The turn-around time for orders begins the business day following the date the order was placed.
• The total time that it will take for your package to reach you is turn-around time plus shipping time.
• We cannot guarantee a parcel will arrive on or before a specific date.

Free Shipping

• Orders that total $100CAD* or more, being shipped within Canada or to the US may qualify for free shipping. Some restrictions apply.
• All orders are now shipped with tracking.

COMBINED SHIPPING AVAILABLE IN MOST CASES IF REQUESTED

• If you place multiple orders you can request that I combine them for shipping.
• If your combined orders will total $100CAD or more (approx $75USD) you can go ahead and use the code COMBINEORDERS at checkout to remove the shipping fee from your new order! Easy peasy!
• Don't forget to leave a note in your new order requesting that it be combined with your previous order so the person packing it knows to look for it and not accidentally ship it by itself.
• Combined multiple orders will receive a refund for any shipping overages paid, within a week after it's been shipped.

FREE SHIPPING RESTRICTIONS WITHIN CANADA AND TO THE US:

• If your orders hits the $100 CAD free shipping threshold, Free Shipping may still show as an option, and may even be the only option displayed upon checkout, regardless of cart contents.
• Please only choose Free Shipping if your order includes $100CAD* of additional, non-excluded products.
• The following products are excluded from free shipping and shipping discounts:

• Empty bottles
• Suspension base
• Gift Certificates (on their own, there is no shipping charge, however when added to the cart with other products, the Free Shipping Exclusion applies)
• If your order does not meet the restrictions and free shipping is chosen you will be emailed to pay shipping before your order can be processed. (NOTE: If free shipping is the only option that appears and your order does not qualify for free shipping you can contact us for a shipping quote before placing your order. If the order is placed without contacting us first, we will email you to pay shipping before your order can be processed.)

Discounted shipping for Overseas Orders

• If your order totals over $100CAD* you qualify for discounted shipping. This will be credited to your account when your order ships, and can be used at any time for future purchases. *Some restrictions apply.
• Orders from $100 - $130 CAD will receive a $10 store credit.
• Orders from $131 - $250 will receive a $15 store credit.
• Orders of $251 or more, will receive a $25 store credit.
• The following products are exempt from shipping discounts:

• Empty bottles
• Suspension Base
• Your order total must be $100CAD before adding the exempt items to your cart in order to qualify for the store credit.
• Once your order is processed and packed for shipping, we will issue the store credit.

When your parcel has been processed for shipping you will receive a shipping confirmation email from us.